Frequently Asked

Thank you for shopping with Mama T Herbs!

BY SUBMITTING YOUR ORDER YOU ARE AGREEING TO THE POLICIES BELOW

Shipping

BUSINESS DAYS ARE MONDAY - FRIDAY 8 AM TO 5 PM AND DO NOT INCLUDE HOLIDAYS AND WEEKENDS. HOWEVER, COLD PRODUCTS SUCH AS SEA MOSS, OR ELDERBERRY ARE PERISHABLE AND ONLY SHIP MONDAY- WEDNESDAY.

OUR TURNAROUND TIME ONLY INCLUDES BUSINESS DAYS.

***ALL ORDERS ARE MADE TO ORDER SO PLEASE ALLOW 7- 10 BUSINESS DAYS FOR TURNAROUND TIME. ***
PAYMENT PROVIDERS SUCH AS Sezzle , Shop pay , Klarna and Quadpay Payments: There is a 3-4  BUSINESS DAY payment processing time for orders using this payment method ( does not apply to Ready To Ship items). Processing will not begin until payment is confirmed by the platforms used.

the Tracking Numbers will be sent via email once processing time passes for your order type ( allow 24-48 hours for the tracking number to update). PLEASE PROVIDE AN ACTIVE EMAIL ADDRESS / CONTACT METHOD.

MAMA T HERBS LLC is not responsible for lost, stolen, damaged, or delayed packages. Please ensure you are providing your current shipping address when placing an order. If you entered your information incorrectly please email us within 48 hours to have it updated. After 48 hours the information can not be changed to prevent any shipping delays. All packages are shipped via USPS

Returns

Yes, you can return your order under the Mama T Herbs Satisfaction Guarantee! If you are not 100% satisfied with our product, we will create a solution for you. You can return the product within 30 days of receiving it. We will send you a return label and you will receive a refund* minus a shipping and handling fee of $9.95. *Returns are applicable only for USA orders. International orders are final sale. Please email mamatherbs@gmail.com and provide your full name, order number, and reason for your return and we’d be happy to assist you.

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