Shipping/ Return Policy
Thank you for shopping with Mama T Herbs !
BY SUBMITTING YOUR ORDER YOU ARE AGREEING TO THE POLICES BELOW. BUSINESS DAYS ARE MONDAY - FRIDAY 8 AM TO 5 PM. HOWEVER COLD PRODUCTS SUCH AS SEA MOSS, OR ELDERBERRY IS PERISHABLE AND ONLY SHIPPED MONDAY- WEDNESDAY
TURNAROUND TIME ONLY INCLUDES BUSINESS DAYS.
BUSINESS DAYS ARE MONDAY-FRIDAY NOT INCLUDING HOLIDAYS/WEEKENDS.
***ALL ORDERS ARE MADE TO ORDER SO PLEASE ALLOW 7- 10 BUSINESS DAYS FOR TURN AROUND TIME. ***
Sezzle , Shop pay , Klarna and Quadpay Payments: There is a 3-4 BUSINESS DAY payment processing time for orders using this payment method ( does not apply to Ready To Ship items). Processing will not begin until payment is confirmed by the platforms used
Tracking Numbers will be sent via email once processing time passes for your order type ( allow 24-48 hours for tracking number to update) . PLEASE PROVIDE AN ACTIVE EMAIL ADDRESS / CONTACT METHOD. MAMA T HERBS LLC is not responsible for lost, stolen, damaged or delayed packages. Please ensure you are providing your current shipping address when placing an order. If you entered your information incorrectly please email us within 48 hours to have it updated. After 48 hours the information can not be changed to prevent any shipping delays. All packages are shipped via USPS
Yes, you can return your order under the Mama T Herbs Satisfaction Guarantee. If you are not 100% satisfied with our product, we will create a solution for you. You can return the product within 30 days of receiving it. We will send you a return label and you will receive a refund* minus a shipping and handling fee of $9.95. *Returns are applicable only for USA orders. International orders are final sale. Please email firstname.lastname@example.org and provide your full name, order number and reason for your return and we’d be happy to assist you.